Our Services
From helpdesk support to AI-powered automation, we offer a complete range of IT and technology services designed for modern businesses.
Agentic Automation Systems
AI agents that take action across your business systems
Agentic Orchestration Builds
AI agents governed by rules and approvals to execute complex workflows.
Deliverables
- Multi-step agent logic design
- System integration
- Approval governance layer
- Error handling & logging
"Chat-to-Action" Internal Copilots
Slack/Teams bots that validate and execute requests.
Deliverables
- Custom bot development
- Natural language understanding
- validation logic
- Audit logging
Tool-use & RAG Enablement
Ground AI in your data with permissions and allowed actions.
Deliverables
- Knowledge base indexing
- Permission gating
- Action definition
- Escalation pathways
Multi-Agent Workflows
Specialized agents working together (Triage → Resolver → Verifier).
Deliverables
- Agent architecture design
- Inter-agent communication
- Supervisor agent setup
- Performance monitoring
Process Discovery & Mining
Quantify bottlenecks and identify high-ROI automation opportunities
Process Discovery Sprint
Instrument, map variants, and pick highest ROI automations.
Deliverables
- Process mapping & metrics
- Bottleneck identification
- Automation ROI calculator
- Prioritized roadmap
Automation Program Roadmap
90-day plan + backlog + governance model for scaling.
Deliverables
- Strategic 90-day plan
- Automation backlog ranking
- Governance framework
- Resourcing plan
Automation CoE Setup
Establish intake, prioritization, value tracking, and release processes.
Deliverables
- CoE charter & structure
- Intake & scoring models
- Value tracking dashboard
- Release management process
Enterprise Workflow Automation
Robust integration engineering for core business operations
iPaaS-Style Integration Builds
System-to-system APIs, webhooks, and event-driven automations.
Deliverables
- API integration architecture
- Webhook event handlers
- Error handling & retries
- Data transformation logic
Approval Orchestration
Streamline procurement, access requests, and finance sign-offs.
Deliverables
- Multi-stage approval flows
- Conditional routing logic
- SLA tracking & reminders
- Audit trail generation
CRM/RevOps Automation
Lead enrichment, routing, sequencing, and pipeline hygiene.
Deliverables
- Lead routing logic
- Automated data enrichment
- Sequencing triggers
- Pipeline data cleaning
ITSM Automation
Ticket triage, auto-enrichment, assignment, and status comms.
Deliverables
- Ticket triage logic
- Auto-assignment rules
- Status notification workflows
- SLA monitoring
RPA + "No-API" Automation
UI automation for legacy systems where APIs don't exist
UI Automation for Legacy Systems
Classic RPA to automate interactions with legacy desktop/web apps.
Deliverables
- Bot workflow development
- Selector optimization
- Exception handling
- Unattended execution setup
Back-Office Bot Factories
Automate reconciliation, data entry, and exception handling.
Deliverables
- High-volume processing bots
- Reconciliation logic
- Data entry automation
- Reporting generation
Bot Operations (BotOps)
Monitoring, retries, runbooks, and drift handling for stability.
Deliverables
- Centralized monitoring dashboard
- Auto-retry logic
- Incident runbooks
- Drift management process
Document Intelligence
Transform unstructured docs into structured data for decision making
Document Automation Pipelines
PDF/email intake → extraction → validation → routing → system updates.
Deliverables
- Intake channel monitoring
- IDP model configuration
- Validation rule logic
- System integration
Invoice/AP Automation
Automate vendor onboarding, claims intake, and contract field extraction.
Deliverables
- Invoice data extraction
- PO matching logic
- ERP entry automation
- Approval routing
Human-in-the-Loop Queues
Review UIs and audit trails for exception handling.
Deliverables
- Verification interface
- Confidence-based routing
- Audit logging
- Feedback loop training
Data Platforms & Analytics
Modern data stack setup, pipelines, and automated reporting
Modern Data Stack Setup
Warehouse/lakehouse, ingestion to transformation pipelines.
Deliverables
- Warehouse provisioning
- ETL/ELT pipeline setup
- Transformation logic (dbt)
- Orchestration setup
Operational Data Quality
Dedupe, validation rules, anomaly detection, and lineage.
Deliverables
- Data quality tests
- Anomaly alerting
- De-duplication logic
- Data lineage mapping
Automated KPI Reporting
Daily/weekly exec summaries, Slack digests, and 'why changed' notes.
Deliverables
- Automated report generation
- Slack/Email delivery
- Narrative generation
- Trend analysis
Analytics Engineering
Metrics definitions, semantic layer, and source-of-truth dashboards.
Deliverables
- Data modeling
- Metric definition code
- BI tool integration
- Dashboard creation
Customer Experience Automation
Autopilot support and omnichannel engagement
Support "Autopilot"
Triage, suggested replies, next-best-action, and escalation logic.
Deliverables
- Ticket classification models
- Response suggestion engine
- Escalation rules
- Agent assist tools
Website & Omnichannel Chatbots
Lead capture, qualification, handoff, and scheduling.
Deliverables
- Chatbot flow design
- NLU training
- Live chat handoff
- Calendar integration
Voice + Phone Automations
Call routing, voicemail-to-ticket, and call summarization.
Deliverables
- IVR flow design
- Transcription integration
- CRM activity logging
- Ticket creation
Appointment Operations
Reminders, no-show reduction, and reschedule flows.
Deliverables
- Reminder workflow logic
- Rescheduling automation
- No-show follow-up
- Calendar sync
Cloud Engineering & Ops
Infrastructure, reliability, and cost governance
Cloud Migration & Modernization
Identity, storage, and app hosting modernization.
Deliverables
- Migration strategy
- Infrastructure provisioning
- Data migration
- Cutover support
Platform Engineering
CI/CD, environment management, secrets, and IaC.
Deliverables
- CI/CD pipeline setup
- IaC (Terraform) development
- Secret management
- Dev environment automation
Reliability Engineering (SRE)
Monitoring, alerting, SLOs, and incident response drills.
Deliverables
- Observability setup
- SLO/SLI definition
- Aleter tuning
- Game day drills
Cost Governance (FinOps)
Baselines, budget alarms, and waste cleanup.
Deliverables
- Cost analysis & tagging
- Budget alert setup
- Resource optimization
- Reserved instance planning
Security & Governance
Zero Trust, compliance, and automation governance
Zero Trust & Identity
MFA, conditional access, and device posture enforcement.
Deliverables
- Identity provider config
- Conditional access policies
- Device trust setup
- Access reviews
Security Automation (SOAR)
Alert routing, enrichment, and containment playbooks.
Deliverables
- Alert ingestion setup
- Enrichment workflow
- Response playbook automation
- Case management integration
Audit Readiness
SOC2 control mapping and evidence collection automation.
Deliverables
- Control mapping
- Evidence collection scripts
- Compliance dashboard
- Audit support
Automation Governance
Permissions, audit logs, approvals, and change control.
Deliverables
- Governance framework
- Access control model
- Change management process
- Risk assessment
Managed Services
High-end retainers for specialized operations
Managed Automation Ops
Monitoring, break/fix, improvements, and SLA support.
Deliverables
- 24/7 Monitoring
- Incident resolution
- Performance optimization
- Bot maintenance
Managed Data Ops
Pipeline health, data quality, metric drift, and reporting.
Deliverables
- Pipeline monitoring
- Data quality triage
- Schema change management
- Report maintenance
Managed Security Ops
Alerts, response playbooks, and quarterly posture reviews.
Deliverables
- Alert triage
- Incident response
- Vulnerability management
- Security reviews
Fractional Automation Architect
Roadmaps, vendor strategy, and architecture decisions.
Deliverables
- Strategic guidance
- Vendor selection
- Architecture review
- Team mentorship
Not Sure Where to Start?
Book a free discovery call and we'll help you identify the right solutions for your business.